One thing that many buyers, esp. new buyers often neglect is packaging. They often spend so much time and energy on good price and good quality, but overlook good packaging.
Good packaging is very important to avoid damages.
One of our clients from Saudi Arabic ordered some crystal trophies. He paid the deposit and went back home without specify packing requirements. What he told the factory was “make sure you use the best packaging to avoid damages”. What the factory boss promised him was “no worry, they will never break. We’re experienced!”
When the factory delivered trophies to our warehouse, we examined the packaging and told him our concerns that the packaging may not be endurable enough. The boss told us that he could not find the right packing supplier because holiday is approaching. And he promised us that the packaging he used was good enough.
Considering the fact that he sells trophies for a long time, and it’s close to holiday, our client needs these trophies urgently… So we let them go.
In fact, that was the only option for us at that time.
Then misfortune happened:
Our client emailed us that the small and mid-sized trophies were nearly all damaged when we were still on holiday. Now we’re busy looking for replacements and discussing how to pay for the damages…
Don’t expect a small piece of “fragile” label can save your fragile products. From my experience, plenty of load men just overlook that label intentionally, or unintentionally. They just load using the best way to save their energy, if there is no one to watch them.
There are many groups of load men on the way to handle your products at different destinations. You can imagine how dangerous if your products are not properly packed. Surely, you don’t want to open your cartons at your warehouse, and have some nasty surprises.
So here is my suggestion regarding packaging if you’re sourcing from Yiwu:
While you’re discussing price and quality next time, DO discuss packaging as well. Good price and good quality must go with GOOD packaging!
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